Last Updated: October 15, 2024
Deposits paid before work begins are refundable if you cancel within 48 hours of payment. After work has commenced, deposits are non-refundable as materials may have been purchased and labor hours allocated to your project.
If you are unsatisfied with completed work, please contact us immediately. We will assess the concern and, if the issue is due to our workmanship, we will correct it at no additional charge. Our goal is your complete satisfaction.
If you cancel a project after work has begun, you will be charged for materials purchased and labor hours completed up to the cancellation date. Any remaining balance will be refunded.
Structural repairs are covered for two years, finish work for one year. If a warranty issue arises, we will repair the defect at no charge. This warranty covers our workmanship only and does not include damage from accidents or misuse.
We value client satisfaction. If you have concerns about billing or work quality, please contact us directly. We are committed to resolving issues fairly and professionally.
Questions about refunds or billing? Contact abdielwalls@kellyrestore.com or call (435) 896-9476.